Effective Date: May 7, 2025
Last Updated: May 7, 2025

At Like the Beatles, we are committed to providing a satisfying shopping experience for all Beatles fans. This Refund Policy outlines the terms and conditions for refunds, returns, and exchanges for products purchased directly through our website or via third-party platforms such as Amazon. By making a purchase, you agree to the terms outlined below. If you have any questions or concerns, please don’t hesitate to reach out to us.

1. General Refund Policy Overview

1.1 Applicability:
This Refund Policy applies to:

• Products purchased directly through Like the Beatles‘ official website.
• Products sold under the Like the Beatles branding on third-party platforms such as Amazon.

1.2 Customer Satisfaction:
We strive to ensure every fan is satisfied with their purchase. If you are not completely happy with your order, we encourage you to review this policy and contact us if needed.

1.3 Scope of Refunds:
Refunds are available for eligible products under the conditions outlined in this policy. Specific terms for direct purchases, Amazon orders, and custom items are detailed below.

2. Refund Eligibility

2.1 Direct Website Purchases:
Refunds are eligible for products purchased directly through Like the Beatles‘ website if the following conditions are met:

• The product is unused and in its original condition.
• The product includes all original packaging and tags.
• The refund request is submitted within 30 days from the date of delivery.
• Proof of purchase (e.g., order confirmation email or receipt) is provided.

2.2 Amazon Purchases:
For products purchased via Amazon, refunds are subject to Amazon’s refund and return policies. Customers must initiate refund requests directly through Amazon’s platform.

2.3 Non-Refundable Items:
Certain items are not eligible for refunds, including:

• Digital Products: Downloads such as music files, eBooks, or other digital goods.
• Custom/Personalized Items: Products made to order or personalized with specific designs.
• Final Sale Items: Items marked “Final Sale” at the time of purchase.

3. How to Request a Refund

3.1 Direct Website Purchases:
To initiate a refund for a product purchased on our website, follow these steps:

1. Contact us at info@likethebeatles.com with the subject line “Refund Request.”
2. Provide the following details in your email:
   • Your full name.
   • Order number.
   • Reason for the refund request.
   • Photos of the product (if applicable, e.g., for damaged or defective items).
3. Wait for our team to review your request and respond within 3–5 business days.

3.2 Amazon Purchases:
Refund requests for items purchased via Amazon must be submitted directly through the Amazon Order Center. Please refer to Amazon’s refund procedures for detailed instructions.

4. Damaged or Defective Items

4.1 Reporting Issues:
If you receive a damaged or defective product, please notify us within 7 days of delivery by emailing info@likethebeatles.com. Include the following:

• Photos clearly showing the damage or defect.
• A description of the issue.
• Proof of purchase (e.g., order confirmation or receipt).

4.2 Resolution Options:
For damaged or defective items, we offer the following resolutions:

• A replacement of the same item (subject to availability).
• A full refund if a replacement is unavailable.

4.3 Inspection Process:
Returned items will be inspected upon receipt. If the damage or defect is confirmed, we will process your refund or replacement within 7–14 business days.

5. Return Shipping

5.1 Responsibility for Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect, defective, or damaged items).
• We recommend using a trackable shipping method, as we are not responsible for items lost in transit.

5.2 Return Address:
All returns must be sent to the following address:
Jacobi Media
Perikumvej 7, st. th.
9000 Aalborg, Denmark

5.3 Pre-Approval for Returns:
Do not send items back without contacting us first. Unauthorized returns may not be eligible for a refund.

6. Refund Processing

6.1 Timeline:
Refunds will be processed within 7–14 business days after we receive and inspect the returned item.

6.2 Refund Method:
Refunds will be issued to the original payment method used at the time of purchase.

6.3 Partial Refunds:
Partial refunds may be issued under the following circumstances:

• Items are returned in a used or damaged condition.
• Items are missing parts or accessories.

6.4 Notification of Refund Status:
Once your refund has been processed, you will receive an email notification confirming the details.

7. Exchanges

7.1 Eligibility:
Exchanges are allowed for items of equal or lesser value, provided the original item is returned in unused condition.

7.2 How to Request an Exchange:

• Email info@likethebeatles.com with the subject line “Exchange Request.”
• Provide your order number and details about the item you wish to exchange.

7.3 Processing Time:
Exchanges will be processed within 7–10 business days after we receive the returned item.

8. Cancellations

8.1 Order Cancellations:

• Customers may cancel their orders within 24 hours of purchase for a full refund.
• Cancellation requests can be made by emailing info@likethebeatles.com with your order details.

8.2 Exceptions:
Orders for digital products or custom-made items cannot be canceled once processing has begun.

9. Exceptions

9.1 Custom and Personalized Items:

• Custom or personalized items are non-refundable unless they are defective or damaged upon arrival.

9.2 Digital Products:

• Digital downloads are final sale and cannot be refunded once the file has been accessed or downloaded.

9.3 Final Sale Items:

• Items marked “Final Sale” at the time of purchase are not eligible for refunds or exchanges.

10. Frequently Asked Questions

Q: How long does it take to process a refund?
A: Refunds are processed within 7–14 business days after we receive and inspect the returned item.

Q: Can I return an item purchased on Amazon?
A: Refunds for Amazon purchases must be handled directly through Amazon’s platform.

Q: What if my item was a gift?
A: If the item was marked as a gift at the time of purchase, you may request a gift credit for the value of your return.

Q: Can I exchange an item for something of greater value?
A: Exchanges are only allowed for items of equal or lesser value. If you wish to purchase a more expensive item, you will need to place a new order.

11. Contact Us

If you have any questions or need assistance with a refund, return, or exchange, please contact us:

• Email: info@likethebeatles.com
• Phone: +45 24 21 78 32
• Address: Perikumvej 7, st. th., 9000 Aalborg, Denmark

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM (CET), excluding holidays.